Help & Customer Support Center
Browse troubleshooting guides and tutorials below, or submit a priority ticket directly to our engineering team in Houston, Texas.
Popular Help Topics
Quick Start & Embed Setup
Learn how to generate your Site Key and add the script tag to WordPress, Shopify, Webflow, or custom PHP apps in 30 seconds.
View Embed Guide →DNS Reverse Proxy & SSR
Configure localized subdirectories (/es/) or subdomains with server-side rendered HTML for full Googlebot indexing.
Visual In-Context Editor
Browse your live website, click any text block, adjust the translation directly on the page, and save it across all edge nodes instantly.
Visual Editor Guide →Brand & Glossary Rules
Lock specific words, brand names, and financial tickers (e.g. XAUUSD) so they remain untouched during translation.
Plans, Billing & Quotas
Manage your Basic ($49), Pro Member ($99), Elite TDN ($199), or Enterprise TDN ($399) subscription, download invoices, or upgrade language limits.
Billing Dashboard →Cache Invalidation
Understand how Redis and database caching work and how to purge stale translations when updating your website design.
Cache Management →Frequently Asked Questions
How quickly can I install TranslateBeam TDN on my website?
You can integrate TranslateBeam TDN in under 30 seconds by pasting the zero-dependency JavaScript embed tag before the closing </head> tag of your website.
Does TranslateBeam TDN slow down my origin web server?
No. TranslateBeam TDN offloads translation compute to distributed OpenLiteSpeed reverse proxies with Redis L1 edge caching, serving over 98% of requests in under 15ms without touching your origin server.
How does brand glossary protection work?
The tokenizer shields trademarks, company names, and trading tickers like XAUUSD with deterministic token placeholders before text is sent to any neural translation model, then restores them exactly after translation.
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